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Senior Customer Operations Analyst

Company: VirtualVocations
Location: Downey
Posted on: April 1, 2025

Job Description:

A company is looking for a Senior Customer Operations Analyst to drive efficiency improvements through data analysis and performance management.
Key Responsibilities

Assess operational processes and identify areas for improvement
Analyze process performance data and develop business cases for initiatives
Create dashboards and performance metrics to track operational improvements

Required Qualifications

3-5 years of experience in a similar role at a fast-paced start-up or high-growth organization
Prior data and analytics experience; education or tech-ed experience is a plus
Strong understanding of performance management frameworks
Experience with Business Intelligence (BI) tools
Ability to collaborate effectively with cross-functional teams

Keywords: VirtualVocations, Downey , Senior Customer Operations Analyst, Professions , Downey, California

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