General Manager - Hollywood

Company: Funko
Location: West Hollywood
Posted on: April 12, 2025

Job Description:

Funko OverviewWelcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.But what does Funko do?Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of lenses and the rights to create tens of thousands of characters - one of the largest portfolios in the pop culture and collectibles industry. Funko's Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.Our retail stores are an immersive journey through the Funko-verse that offer our fans an experience they will never forget! The General Manager of a Funko retail store is responsible for creating a fan-first environment and overseeing all aspects of the store's day-to-day operations, including managing staff, developing growth strategies, maintaining budgets, ensuring financial performance, and implementing policies to achieve overall organizational goals for a high-volume location.What You'll Do

• Drive the fan experience through engaging and immersive journeys throughout the store with a fan-dedicated team.
• Ensure high-quality customer service standards are met, utilizing Funko's values for guidance.
• Address customer complaints and concerns with professionalism.
• Build strong relationships with customers to promote loyalty.
• Manage the store's email inbox and online review platforms, keeping them updated and responding to customer questions and/or feedback.
• Hire, train, and develop leaders in all facets of retail, from operations to people management.
• Strengthen others through evaluating and providing consistent coaching and feedback while fostering a positive work environment.
• Address employee concerns and resolve conflicts with urgency and care.
• Drive and maximize sales performance to consistently achieve the overall sales budget.
• Analyze financial data to identify trends and opportunities, then make strategic decisions to optimize profitability.
• Oversee daily operations and ensure smooth workflow and integrity across all departments in the store.
• Delegate tasks and responsibilities to appropriate team members.
• Set goals and objectives for the team.
• Identify sales growth opportunities and develop strategic plans.
• Analyze market trends and adapt strategies accordingly.
• Create grassroots campaigns, including community outreach, social responsibility efforts, and local marketing, to bring new customers into the store.
• Collaborate with corporate teams on store-related priorities, such as new product and service trainings, marketing events, and product allocation.What You'll Bring
  • 5+ years' strategic retail leadership experience, preferably in a flagship, high-volume or multi-unit retail establishment.
  • Track record of creating memorable and engaging customer experiences which connects customers to the brand on a deeper level (experience in immersive retail is a bonus).
  • Experience in collaborating and developing strategies with multiple teams.
  • Excellent verbal, written, and presentation skills.
  • Has developed and implemented tools and programs to drive key results.
  • Experience rebuilding and reenergizing a brand and team through innovative actions.
  • Strategic and focused on the end results.
  • Has a good understanding of pop culture and follows pop culture trends.
  • Working knowledge of MS Office (Word, Excel and Outlook).
  • Consistently demonstrates enthusiasm and passion for the brand.
  • Open and flexible availability.
  • Regularly required to sit, stand, and bend; may lift/move up to 30 pounds occasionally.
  • Travel may be required up to 10% of time.Salary InformationThe base salary range for this position in the selected city is $73,600 - $92,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.What Funko OffersFunko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can't wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel!Work EnvironmentThe noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.This position is On-Site based in Hollywood, CA.
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Keywords: Funko, Downey , General Manager - Hollywood, Executive , West Hollywood, California