Customer Service Representative

Location: San Bernardino
Posted on: November 20, 2024

Job Description:

Please reply if you are qualified for this Loan Documents Specialist. Responsible for responding to written and phone inquiries from customers, title companies, and internal personnel regarding loans. Functions include: answering questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection; researching and analyzing problems and recommending solutions; conducting periodic audits of files; may perform procedures related to advances and pay downs, funds wiring and disbursement process. Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management. 2 years experience in customer service, loan administration or collections. The ideal candidate must be tenacious; have a high attention to detail; the ability to multi-task; knowledge of MS Office; excellent customer service and written/verbal communication skills; any construction knowledge is a plus but not required Apply for this great position as a Loan Documents Specialist today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Downey , Customer Service Representative, PR / Public Relations , San Bernardino, California